Payment & Shipping
Clear payment options, transparent shipping information
Here you will find the key information about shipping, delivery times, payment methods and important notes for international deliveries and Switzerland. Final shipping costs are shown clearly during checkout before you complete your order.
- Processing: Orders are processed on business days.
- Dispatch: Orders placed by 2 pm are usually dispatched the same business day if the items are available.
- Delivery: Delivery times depend on destination country, shipping method, item availability and parcel service.
- Tracking: After dispatch, you will automatically receive a tracking link by email.
More information about delivery times can be found here: Delivery time details.
Shipping & shipping costs
Tracking
As soon as your order has been shipped, you will automatically receive a tracking link by email. This allows you to check the current delivery status at any time.
Important note on shipping costs
The final shipping costs are shown clearly during checkout before you place your order. For deliveries outside Germany, shipping costs may vary depending on the destination country, weight, parcel size, shipping method and other order-related factors.
For deliveries outside Germany, shipping costs, delivery times and available shipping methods may differ. Additional customs duties, import charges, transfer fees or exchange rate fees may also apply. These charges are not collected by us and, if applicable, must be paid by the recipient.
Farbtoner.com GmbH
Verkäufer in Büro
Zur Haarstrauch 14
Industriegebiet Limes, A45 Abfahrt Hammersbach
63546 Hammersbach
Germany
Important: Please contact us briefly in advance to avoid waiting times.
Payment
- Klarna invoice
- PayPal
- PayPal Plus: credit card and direct debit, even without a PayPal account
- Invoice payment via PayPal Plus
- Prepayment (bank transfer)
- SOFORT by Klarna
- Cash payment on collection by prior arrangement
The payment methods displayed to you depend, among other things, on the delivery country, shopping cart and, where applicable, the chosen shipping method.
Invoice purchase for public institutions and business customers
Payment by invoice is generally possible. Please use our contact form so that we can prepare the order accordingly.
Prepayment (bank transfer)
For bank transfers from non-European countries, any bank charges must be borne by the customer. Goods are shipped only after full payment has been received.
More information about PayPal can be found at www.paypal.com. Information about invoice payment via PayPal can be found in the PayPal FAQ.
Important information for customers in Switzerland
Deliveries to Switzerland may involve additional customs duties, import charges, transfer fees or exchange rate fees. These costs are not charged by us and must be paid by the recipient if they apply.
Net delivery to Switzerland
If the delivery address is in Switzerland, German VAT may no longer apply. As soon as you select Switzerland as the destination country during checkout, the corresponding amount is adjusted automatically. Your order is then charged at the net amount plus shipping costs.
Delivery address in Germany
If the delivery does not leave German territory, we are legally obliged to charge German VAT, even if the billing address is in Switzerland.
Payment methods for private customers in Switzerland
Deliveries to private customers with a billing address in Switzerland are currently possible only via PayPal or prepayment. Public institutions and registered business customers may, upon request, be able to order on invoice.
Helpful general information can be found here: Swiss customs information – ordering goods from abroad
FAQ
When will my order be shipped?
Orders placed by 2 pm (Mon–Fri) are usually shipped the same business day, provided the goods are available. Orders placed later are usually shipped on the next business day.
How long does delivery take?
Delivery times vary depending on destination country, item availability and shipping method. More detailed information can be found on our delivery time page.
Will I receive tracking information?
Yes. After dispatch, you will automatically receive a tracking link by email.
When will I see the final shipping costs?
The final shipping costs are shown clearly during checkout before you complete your order. They may vary depending on destination country, weight, parcel size and shipping method.
I need help with invoice purchase for my business or public institution.
Please use our contact form so that we can prepare the process accordingly.
What applies to deliveries to Switzerland?
Depending on the delivery address, German VAT may no longer apply. Additional customs, import or service charges may also arise and are not charged by us.
