Shipping & delivery
If you have a question about shipping status or delivery time:
- Please have your order number / delivery note / invoice number ready.
- The fastest way is by phone – we will check immediately.
Quick help
Choose the topic – we will tell you what we need and what the fastest way is.
Complaint / replacement
Something is not right or you need a replacement? Here is the fastest way:
- Contact us with your order number / delivery note / invoice number.
- Complaint received by 14:00 → replacement shipment usually the same day (subject to availability).
quick clarification replacement (subject to availability) by 14:00
Compatibility & printer problems
Are you unsure whether the toner / cartridge fits, or are you getting an error message?
- Please tell us your printer model and ideally the item number.
- For problems, a photo of the error message often helps (by email).
Extra tip: The more precise your details are (order number / model / error message), the faster we can help.
Contact options & times
The fastest way to a solution – short and clear.
What we almost always need Order number or delivery note or invoice number
for technical issues: printer model + error message
for technical issues: printer model + error message
How it works (complaint / replacement) – in 3 steps
Simple: report, check, solve.
1) Get in touch briefly
By phone or email – please include:
- Order number / delivery note / invoice number
- a short description of the problem (for technical issues, ideally with a photo)
2) We check immediately
We look directly into the case and clarify the next steps with you.
immediate review clear feedback
3) Replacement / solution
If the complaint reaches us by 14:00, we usually send the replacement shipment the same day – subject to availability.
by 14:00 replacement usually the same day
Important “Immediately” means: we take care of it directly after receipt. Same-day shipping depends on availability.
FAQ
The most common questions – answered briefly.
When can we reach you?
Monday to Friday from 08:30–17:00 by phone at 06048-238880 or by email at info@farbtoner.shop.
What should I have ready when I call?
Ideally your order number, delivery note, or invoice number. For technical issues, also the printer model and, if possible, the exact error message.
How quickly do you answer emails?
Usually directly after receipt. During peak times this may vary slightly – by phone is usually the fastest way.
How does a complaint work?
You contact us with your order number / delivery note / invoice number, we check immediately and initiate the appropriate solution (e.g. replacement, clarification, return).
When is a replacement shipment sent?
If the complaint is received by 14:00, we usually send the replacement shipment the same day – subject to availability.
What if my toner / chip is not recognized?
Please tell us the printer model, item number, and the exact message. A photo of the display often helps as well. We will go through it with you and find a solution.
I am not sure which toner / cartridge fits – what should I send?
Printer model + (if possible) item number or link to the item. Then we can check directly what is compatible.
Where do I report delivery problems or missing items?
The fastest way is by phone with your order number / delivery note / invoice. Alternatively by email to info@farbtoner.shop.
Can I also write via the contact page?
Yes. If you write via the contact page, please also include your order number / delivery note / invoice so that we can assign it immediately.
How up to date is the information on this page?
Status: December 2025.
Get help directly
If it is urgent: just give us a quick call – we will check immediately based on your order number.
